Shipping policy
Shipping Policy
Order Processing All hoodies and apparel items sold on Promethee Wall are produced on demand by our third-party fulfilment partner. Orders are typically processed and dispatched within 2–5 business days of purchase.
Delivery Times Once dispatched, estimated delivery times are:
- United Kingdom: 3–7 business days
- Europe: 5–10 business days
- Rest of World: 7–14 business days
Delivery times are estimates and may vary due to demand, carrier delays, or customs processing.
Shipping Costs Shipping costs are calculated at checkout based on your location and order size.
Tracking Once your order has been dispatched, you will receive a confirmation email with tracking information where available.
Lost or Delayed Orders If your order hasn't arrived within the estimated timeframe, please contact us at support@prometheewall.com and we'll investigate with our fulfilment partner.
Please Note As our apparel items are produced on demand, we are unable to accept returns or exchanges due to sizing issues. Please refer to the size guide on each product page before ordering.
